WE HAVE ANSWERS
FAQ
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We offer a lifetime warranty with our products. Reach out to our customer service with details and photos at info@marykathryndesign.com and we will get you fixed up!
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We are so sorry you lost an earring! Our warranty only applies to broken jewelry, not lost jewelry. We suggest you keep all MKD jewelry in their jewelry pouch.
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Fast shipping is extremely important to us! We will get your order out within two business days, usually same day. If your item is a pre-order, it can take 2 to 3 weeks for it to ship. We always ship partial orders until the order is fully completed so you can get your items as quickly as possible! If you need your items by a certain date, please reach out to us.
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Yes! you can download our free app from the App Store or Google play store, Mary Kathryn Design, you’ll find a coupon code on the app for your first app purchase!
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We do not offer returns. We do offer exchanges on our necklaces and clothes. Items that are final sale include: all earrings, candles,any sale items or any order that has used a discount code. Any items that are exchanged must not be worn and must contain all original packaging and receipt to be exchanged. These items must be purchased directly from Mary Kathryn Design and not one of our retailers.
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we understand that some customers might need a necklace extended, we are happy to add an extender to any necklace free of charge, just leave a note in the notes section at check out!